AI voice agent for hotel reservations: UNO VIVA by RateGain

UNO VIVA is an AI voice agent that answers your hotel's reservation calls around the clock. It checks live rates and availability, takes the booking and suggests upgrades, and hands the call to your team when a guest needs a person.

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24/7call answering

30+languages

2–4 wkstypical go-live

GDPR & PCIcompliant

Figures published by RateGain.

Features

What VIVA handles on a call

Books, confirms and modifies

Handles reservation calls and guest questions from start to finish.

Live inventory

Connects to your PMS and booking engine for real-time rates and availability.

Automatic upselling

Offers room upgrades, add-ons and promotions during the call.

Knows returning guests

Recognises repeat callers and personalises the conversation.

Speaks their language

Talks with guests in more than 30 languages.

Data security

GDPR and PCI compliant handling of guest and payment data.

How it works

Getting started with UNO VIVA

RateGain quotes a typical go-live of 2–4 weeks.

Connect

Link VIVA to your PMS and booking engine.

Configure

Set your offers, policies and call handling.

Go live

Typically within 2–4 weeks.

UNO VIVA

Built for

Hotels with busy reservation lines
Resorts
Hotel groups
Properties with after-hours calls

FAQ

Common questions

What is an AI voice agent for hotels?

It is software that answers your reservation line by voice. It understands what the caller asks, checks rates and availability in your systems and makes or changes the booking, at any hour.