AI concierge for hotels, on WhatsApp

SITA Genie is an AI concierge that answers your hotel guests on WhatsApp, 24/7 and in their own language, with no app to download. Trained on your hotel fact sheet, it books restaurant tables, sends offers and shows you what guests ask for most.

See Genie in action

24/7guest support

Multilingualanswers in the guest's language

No appworks in WhatsApp

GDPRcompliant

Features

What Genie does for guests and staff

24/7 multilingual support

Accurate answers from your hotel fact sheet, any time of day.

Instant core information

Meal times, menus, facilities and policies delivered in seconds.

Automated reservations

AI-driven restaurant booking with a real-time reservation view.

Upsell and cross-sell

Suggests upgrades and extras, and runs targeted campaigns.

Dashboard and analytics

Guest behaviour, lead tracking and demographic insights.

GDPR compliant

Guest conversations handled securely.

How it works

Getting started with SITA Genie

Share your fact sheet

Send us your hotel information, menus and policies.

We train Genie

Genie learns your hotel and your tone.

Connect WhatsApp

Link Genie to your hotel's WhatsApp number.

Go live

Track conversations and results on the dashboard.

Good to know

Why hotels choose SITA Genie

Built by SITA in Egypt

SITA builds Genie, and our team in Egypt sets it up and supports you.

Trained on your hotel

Genie answers from your own fact sheet, menus and policies, so every answer is specific to your property.

Your own WhatsApp number

Guests message the hotel's WhatsApp number they already know. No app, no new channel to promote.

See what guests ask

The dashboard shows guest questions, leads and demographics, so you know what guests want.

SITA Genie

Results for your hotel

Less routine work for your team
Faster answers for guests
Automated reservations
More guest loyalty
Extra revenue from upsells and offers

FAQ

Common questions

What is an AI concierge for hotels?

An AI concierge answers guests' questions and requests in a chat, at any hour. Genie works on WhatsApp: it answers from your hotel fact sheet, books restaurant tables and suggests upgrades and extras.