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Also from our team · Technical services

Technical support services in Egypt for hotel and business systems

SITA provides technical support services in Egypt for the hotel and business systems we deliver, from installation and integration to daily operations. Our engineers and specialists support SITA PMS, SITA eInvoice, SITA Pay, SITA HR, Odoo ERP and RateGain UNO products.

Illustration of Technical services in use
Engineersand specialists on call
Every stagefrom setup to daily use
One teamthat knows your systems
Emailsupport@sita-eg.com for clients
Features

Installation, integration and support services

Installation and setup

We install and configure your systems, then test them with your real data.

Integration

We connect your PMS, ERP, e-invoicing and payment systems.

Maintenance

We keep your systems secure and up to date.

Help for your users

Our specialists answer your team's questions and fix issues.

Upgrades

We move you to new versions and features and check that everything still works.

Monitoring

We watch your systems to catch problems before they affect your business.

How it works

How support works

Existing clients report an issue by email or phone, and an engineer takes it from there.

1

Report

Email support@sita-eg.com or call +20 2 3659 8090 with your company name and a short description of the issue.

2

Diagnose

An engineer reviews the issue.

3

Fix

We resolve it and confirm with you.

4

Follow up

We check that the issue does not come back.

Good to know

Why companies choose SITA for technical support

One team for all your systems

The same engineers support your hotel systems, Odoo, e-invoicing, payments and HR, so you have one contact.

The team that installed it supports it

The engineers who install and integrate your systems also maintain and upgrade them.

Local team in Egypt

SITA has supported hotels and businesses in Egypt since 2014, from our office in 6th of October, Giza.

ISO 22301 and ISO/IEC 27001

Our business continuity management is certified to ISO 22301 and our information security management to ISO/IEC 27001.

Technical services

Systems we support

  • SITA PMS
  • SITA eInvoice
  • SITA Pay
  • SITA HR
  • Odoo ERP
  • RateGain UNO products
FAQ

Common questions

What are technical support services?

Technical support services cover installing, integrating, maintaining and upgrading business software, and helping users when something goes wrong. SITA's engineers do this for hotel and business systems in Egypt.

Email support@sita-eg.com with your company name and a short description of the issue.

SITA PMS, SITA eInvoice, SITA Pay, SITA HR, Odoo ERP and RateGain UNO products.

Yes. Our engineers integrate PMS, ERP, e-invoicing and payment systems. SITA eInvoice, for example, connects any accounting or ERP system to the Egyptian Tax Authority.

Yes. We move your systems to new versions and features and check that they work afterwards.

Contact us with the details and our engineers will tell you how we can help.

Yes. We train teams hands-on on the systems we support, including refresher and new-joiner training.

Related solutions and services

Also from our team

Training

Teams that use every system with confidence

Also from our team

Consulting

Choose the right systems before you invest

Business solutions

SITA eInvoice

ETA e-invoicing and e-receipts, without changing your software

Ready to talk about Technical services?

Tell us about your business and we will arrange a call or a demo.